Lilley Blossoms At NJ Transit

Lilley's military training is evident in the manner in which he runs the 14-person in-plant. He lists four aspects to good management: administration, intelligence, operations and logistics.

One of the first changes Lilley made incorporated each aspect.

"When I first took over this department, it was basically a print-on-demand shop," he reports. To Lilley, that wasn't efficient enough.