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Unfortunately, for both the organization and the in-plant, these closings rarely reduce costs and/or improve services. They just cost people their jobs.
As in-plant managers, we need to seize the initiative and stand up for what we know to be true. One reason so many outsourcing initiatives are successful is that we haven't done a very good job of telling our story. There are advantages in having an in-plant, and we need to tell people about them.
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- Xerox Corp.
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