Konica Minolta Reveals Growth Strategy, New Color Press

By Bob Neubauer

“What the customer experience is long term will define our company,” said Taylor at a press conference last month in New York City. “You have to make customers feel valued.”

This means resolving problems quickly, he said, and using plain language when talking to customers, not industry jargon.

Konica Minolta organized the press conference, held in its 19th-floor Customer Engagement Center on Lexington Avenue, to announce its new 100-page-per-minute color printer, the bizhub PRESS C1100, along with a new cloud-based document management solution, FileAssist for Graphic Communications. But executives took the opportunity to lay out Konica Minolta’s blueprint for the future, the key to which is understanding customers’ business requirements.

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Bob Neubauer Author's page

Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.