Konica Minolta Reveals Growth Strategy, New Color Press

By Bob Neubauer

As Rick Taylor sees it, Konica Minolta Business Solutions’ competitors aren’t simply other manufacturers, like Ricoh and Canon. They’re companies like Starbucks, Apple and Nordstrom that offer unbelievable customer service. Providing this level of stellar service, said the president and chief operating officer, is Konica Minolta’s most important focus going forward.

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Konica Minolta Business Solutions

Bob Neubauer Author's page

Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.