Kodak Service & Support Moves Service Outside the Box

An adapted pricing structure — the result of a new simplified service portfolio — and a “virtual” shift are among enhanced features for Kodak Care Kits, which offer savings up to 44 percent and upgraded service on some multi-year coverage for distributed capture scanners. Kodak Care Kits are available as extended warranties, and post-warranty agreements for more than 40 Kodak scanner models as well as for Kodak Capture Software. Depending on the covered product, Kodak Care Kits can include telephone support, same-day on-site service, preventive maintenance visits, or Advanced Unit Replacement (AUR), which provides next-business-day delivery of an exchange unit.