Knowledge From Numbers?And People

The second area that can be successfully planned is service. All of our mission statements have us "striving to be a world-class provider" of this and that or whatever we do. What varies is how our organization should achieve that status, and how we can get there. For some shops, it might be additional customer service representatives. For others, responsiveness to their organizations' timeliness needs might be an issue. Partnering with customers might be the goal in some shops. These are mostly issues of the organizational culture to be worked out between our customers and ourselves.