Knowledge From Numbers?And People

Planning comes from people, not spreadsheets. Here's one manager's take on how human interaction can be more important than fancy figures.

In the back of one of my file cabinets is a stack of documents. Every now and again, as the need arises, one or more of these volumes is pulled out, dusted off, and a number, an observation, or some factoid is pulled out for inclusion in some new report I am working on.