The Myths of Outsourcing

“I have not, in my research, found a single study [meeting academic standards for research design] that supports the notion that outsourcing a non-academic support service decreases costs or improves quality,” he stated.

Often, organizations use “research” offered by vendors and special interest groups. But these self-serving statistics do not hold up to the standards of academic evaluation, which require peer review and follow sound research design principles, he said.