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The course is intended for executives, managers, technicians and consultants who want to implement a document strategy for a large organization. The day-long course, comprised of six individual classes, describes a five-phase process that will guide readers through the design of document strategy tailored to their particular situations. Cause-effect diagrams, flow charts and return on investment models will be presented in easy to understand terms. In addition, case study examples demonstrate how the methods in the book can be applied in the real world. As a result, attendees will be in position to make well-informed assessments and formulate document strategies that will make meaningful and beneficial improvements.
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