Kepner-Tregoe Training the World's Business Leaders

As for the quality of the in-plant's products, Frintner says, the in-plant simply cannot afford to slack off.

"If we're trying to teach someone to improve their quality, it's pretty important our quality be top notch," he points out.

Kepner-Tregoe places a large burden on its in-plant, trusting it to get course materials to their worldwide destinations on time and complete. Frintner is proud to have had several company consultants tell him there has never been a problem with their course materials and this has given clients a great impression of Kepner-Tregoe. Those same consultants have also praised the in-plant for producing what they feel are the highest-quality printed materials in the training industry.