Kepner-Tregoe Training the World's Business Leaders

Course materials make up the bulk of the in-plant's business, Frintner says—and the shop handles nearly every aspect of them, from electronic publishing to fulfillment and mailing.

"Short of the actual product development, we pretty much handle it from there," he says.

To do this, the in-plant uses a mix of offset and digital printing equipment, as well as prepress and bindery gear. A Xanté imagesetter provides the film used to make plates for a pair of two-color presses: a Heidelberg 1925 perfector and an A.B.Dick. These are primarily used, Frintner says, to print the corporate PMS colors on long runs of "blanks" onto which course materials are later electronically printed in any of a variety of languages.