Kepner-Tregoe Training the World's Business Leaders

Saving the company money, though, is not the only reason the in-plant exists, Frintner points out. One of the most invaluable services it provides is document management. The company maintains an electronic archive of thousands of documents.

"At any given time we have to be able to access one or more of those to produce something physically that a client needs," he says. "So making sure we have those available and can produce as required...it's something that's pretty much taken for granted, I would say, by the company, but it's still a major component of what we do."