Kepner-Tregoe Training the World's Business Leaders

In its courses, the company offers new approaches to quality, competitiveness, cost and cycle time. These methods have inspired in-plant employees, as well.

Employees use project management technology on any project they tackle. Analytic troubleshooting is widely used on the shop floor. When rush jobs or crises threaten to bring stress, employees use critical thinking skills to manage them, creating a much more stable environment, Frintner says.