From the Editor: Justifying Your Value

Jon Finley also stressed the importance of benchmarking, which he does regularly to prove his operation is the most cost-effective solution. His in-plant has great management support, which has allowed it to grow tremendously. Fifteen years ago, the company decided to leverage the in-plant’s capabilities and bring work back in-house, which it has done with great success. It produces more than 300 million images and 150 million pieces of mail a year, even taking in work from outside. Because he runs it like a business, and employees understand how important quality and service are to the company's success, Transamerica Life & Protection recognizes the value Production Services provides. And that should be every in-plant's goal.