From the Editor: Justifying Your Value
Ray Chambers emphasized the neccesity of knowing precisely what's happening in your in-plant: the volume of pages printed, the number of jobs open at any given time, the types of items you print, etc. You can't show your value without measuring what you do and having that data ready to show your boss. Also, he said, relate everything you do to the mission of the parent organization so you can show how you contribute.
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