From the Editor: Justifying Your Value

Similarly, in the webinar (which you can still view here), I talked about the need for in-plants to remain relevant and indispensable to their organizations. This means continually reevaluating your services, and asking customers what more you can do to help them reach their goals. I detailed new services I have seen in-plants add and stressed the importance of collecting testimonials from satisfied customers, then sharing them with management.