Just What The Doctor Ordered

While Penkala oversees just four part-time employees in the hospital in-plant, she understands the large responsibility her department is taking on. "The forms have got to say the right thing because of litigation these days. You have got to make sure the form looks good—that it is clean copy so when they project it up to a screen in a courtroom it looks good and it has accurate information on it," Penkala says.