Is Video in Your Future?

Though my work here—overseeing audio visual services, video conferencing services and a video production unit—is much different than what I did as an in-plant manager, there are similarities. And there are also lessons in what I do here that I feel other in-plant managers can learn from.

Like printers, we work behind the scenes. Faculty don't necessarily see what we do, but my team consists of outstanding technical experts. What I'm really proud of is that they are a very service-oriented team. They treat each of the faculty members and students as customers; they try to get out there and make sure things are going well, because they realize the importance of it.