The Competition Within
Why send jobs to the in-plant when a desktop printer or hallway copier can take care of them? That’s what many of your customers are thinking—and doing. It’s up to you to change their bad, wasteful habits. Here’s how some managers
The usual excuse I hear is that they were only trying to do us a favor because they know we are always really busy and they didn’t want to bother us on their “rush” job. Of course their rush job becomes our rush job when their machines go down.
The only proactive thing we do is to occasionally send out department-wide memos encouraging everybody to send their “big” jobs to us.
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