It's All In The Delivery

"The volume of orders running through the IDC has more than doubled since it was first constructed," notes Russ Puppe, director of operations at the center.

The 200,000-square-foot IDC warehouse was designed to increase efficiency and reduce travel time. A forward pick area holds the most requested items. Workers now spend 80 percent of their time picking and just 20 percent driving—the opposite of the way it was a few years ago.