IPMA Goes Full Throttle in Milwaukee
The panel discussed how Web-to-print has made it easier for customers to work with their in-plants along with other efforts they have made to engage with customers. Wadell's operation at UC-Davis offers an InDesign class for beginners; Maxwell's in-plant hosts an appreciation breakfast for BYU customers and staff that brings up to 600 people into the shop; Werninger insists his customer service staff phone and visit customers frequently and get to know them personally; Hendrix shares the in-plant's successes and failures with employees during daily "huddles."
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
