IPMA Conference An 'Xtreme Success'

"You have to get into your focus bubble at work and concentrate," he stressed.

He delved into in-plant issues by noting "there's no such thing as a captive audience." In-plants have to exceed their customers' expectations, he said, or somebody else will.

Finally, he said, people are limited by the obstacles they place in front of themselves (e.g. budget cuts, the economy). Leaders charge through those obstacles; the "prey" just complain and remain limited.