IPMA 2005 Transforming Your In-plant

The in-plant quickly saw that job files from the outside were coming in file formats different from the ones Allstate clients used, so it hired prepress staff with commercial printing backgrounds. Marketing materials—some printed on vendor-donated paper—helped spread the word.

Grouzard feels insourcing helped the in-plant in many ways. Seeing new types of work improved the skill level of employees, and having to compete with outside printers forced the in-plant to understand its costs better.