IPMA 2004 Education with a Dose of History

Those sessions, many also led by in-plant managers, covered topics such as chargeback strategies, insourcing, customer service, marketing the in-plant, online job submission, computer integrated manufacturing, disaster recovery and promotional products.

Success Secrets Revealed

IPG Editor Bob Neubauer moderated one panel of in-plant managers who shared some of the secrets to their success. Jim Sabulski, of the College of Misericordia, in Dallas, Pa., urged attendees to act like leaders, not just bosses. Make employees feel they're part of a team, and get them involved in decisions, he said. Take a genuine interest in them as people and they will be interested in what you have to say, he said.