IPMA 2004 Education with a Dose of History

Think solutions, not services, he said. Treat individual services as the building blocks of more comprehensive solutions that will help a customer achieve a desired business outcome.

Start Charging Back

Al Schmidutz, manger of Graphic Services for Steelcase Inc., discussed why chargeback systems are important for in-plants to adopt. Mainly, he said, they provide accountability, letting in-plants track unnecessary spending, document facts and show how and where money is spent.