IPMA 2001 Conference In-plants In A Changing World

Finally, always tell your customers what you did with the results—and make sure you use them, either to promote your shop or to improve it.

"A survey that sits in your file drawer is of no use to anybody," Chambers said.

The Three R's

One of the toughest parts of being an in-plant manager is motivating your staff. Wes Friesen, of Portland General Electric, suggested the "Three R's Approach":