IPMA 2000 Texas Roundup

Sometimes others in the organization may try to undermine your operation, perhaps because they want to use outside printers instead of your in-plant, Chamness said. You have to prove them wrong by providing excellent customer service and treating such people special when they bring you jobs.

Customer service, Chamness stressed, can save your in-plant. When you impress customers, they will fight for you if your operation is ever questioned. But customer relationships, Chamness went on, can be damaged by disgruntled in-plant employees who could ruin your reputation and cost you support. Be on the lookout for such problems.