IPMA 2000 Texas Roundup

To be an effective manager, she said, you need to have a balanced concern for people and for tasks.

"You don't manage people," she said. "You lead people." To help managers do that better, she offered 10 tips:

1) Know yourself. Learn how others like to be communicated to. If they just want the facts, don't be chatty with them. You can't change others; you can only change yourself.