IPMA 2000 Texas Roundup

Not good enough, declared Chamness, who noted that, in addition to excellent customer service, his in-plant helps customers design documents, consults with them, handles typesetting and puts documents on the Web. The in-plant even discusses ways to reduce printing costs.

Ikon, Sherburne said, also helps provide other services, like kitting, fulfillment, distribution and CD production. A partnership with Fatbrain.com lets customers catalog jobs via the company's intranet for electronic viewing or reprinting.