Involving staff in decisions and focusing on customer satisfaction are the hallmarks of Chris Barclay's management style at Connecticut College Printing and Mailing Services.

By Chris Bauer

"They are the ones that have to run the equipment," he contends. "I just run the figures and want to know if we can make money. They know what they want for quality."

Barclay is currently looking into adding garment printing to the in-plant's menu of services, noting that the school annually spends $120,000 for T-shirt production. Barclay frequently solicits input from customers on what they want to see added to the shop and reports having good relationships with all of his customers.