Involving staff in decisions and focusing on customer satisfaction are the hallmarks of Chris Barclay's management style at Connecticut College Printing and Mailing Services.

By Chris Bauer

"However, it helps having a hardworking staff that always gets its work done," he maintains. "In the 24 years I have been here, we have only had two seasons where we [lost money]. Other than that, we have always made money."

Barclay believes in communicating with his staff and keeping them involved in the future of the shop. In fact, when the in-plant needs new equipment, he has the employees pick the models.