Involving staff in decisions and focusing on customer satisfaction are the hallmarks of Chris Barclay's management style at Connecticut College Printing and Mailing Services.

By Chris Bauer

"For a little school, we really keep up with technology," Barclay states. Connecticut College is a private, liberal arts school with about 2,100 students.

The school's athletic teams, known as the Camels, actually have a connection to the in-plant, Barclay points out. A former print shop manager helped coach the college basketball team in the 1960s and picked the name of the college's mascot.