Involving staff in decisions and focusing on customer satisfaction are the hallmarks of Chris Barclay's management style at Connecticut College Printing and Mailing Services.

By Chris Bauer

Today, Barclay oversees a staff of four full-time, one part-time and six student employees and has a budget of $700,000. The campus has a fleet of 65 networked Canon copiers. The school's Camel Print system allows users to send documents from anywhere to any machine in the network. Users can even print from smart devices.