Involving staff in decisions and focusing on customer satisfaction are the hallmarks of Chris Barclay's management style at Connecticut College Printing and Mailing Services.

By Chris Bauer

After graduation, Barclay worked for commercial printers for several years, running presses, setting type and doing bindery jobs. In 1989, Barclay came across an ad in the newspaper. Connecticut College, located just minutes from his home town of Norwich, Conn., was looking for a new print shop manager. Barclay landed the gig and has never looked back.