Involving staff in decisions and focusing on customer satisfaction are the hallmarks of Chris Barclay's management style at Connecticut College Printing and Mailing Services.

By Chris Bauer

Ask Chris Barclay how he became interested in the printing industry, and he points back to 1976, his freshman year of high school. He remembers being hooked after taking his first graphic arts class.

"When I was a kid, my dad told me I had some choices," says Barclay, manager of Printing & Mailing Services at Connecticut College in New London, Conn. "He said you can go in the military, you can go to work, or you can go to college. Since nobody in my family had gone to college, I said 'I will go to college.' I picked the only college that I knew had a graphic arts program, Central Connecticut State University.”