Insuring Savings And Service

This doesn't mean publishing services will be sitting on its hands. For one thing, the in-plant has completed the first phase of an online catalog of published products so agents and internal employees can find and order online the documents they need.

"If appropriate," he says, "they'll be able to download the file and print it at their desktop instead of having to order it out of inventory." Documents available for download would likely be limited to simple items, such as black-and-white order forms.