Insuring Savings And Service

Now, says Jablinske, many documents and newsletters are being requested in both print and online versions. Each year, about 500 Web-based projects come to the in-plant's Web Publishing Services department, on top of the 12,000 print jobs and 10,000 document-creation projects the shop handles.

"In addition to that," says Jablinske, "we generally handle what's outsourced, as well. That's not a huge number [of projects,] maybe another 15 to 20 percent on top of everything else."