Insourcing Wipes Out Outsourcing Threats
Insourcing accounts for more than half of the revenue generated by the in-plant at Woman’s Hospital, playing a big part in its success.
The idea was eventually shelved. It resurfaced once again in 1997 when Woman's Hospital administration requested that Graphic Services collaborate with another area hospital to provide printing. The second time around proved to be a win/win for the shop and all of its customers.
The influx of new business has not only increased revenue, but allowed the in-plant to offer a much broader range of services to internal customers. As the number of outside customers has grown, so has the in-plant's staff. Today Graphic Services has one account representative, one project coordinator and one customer service representative, who are dedicated to managing the needs of 500 external clients.
- People:
- Dale Johnson
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