The Insourcing Opportunity
Konecsni: “One of the key strategies for survival of an in-plant is to be competitive. If you don’t think like a commercial printer, you are probably complacent and not being responsive/proactive to your organization’s needs. Our customer base demands customer service. They have been serviced by the ‘outside’ and they know that on-site sales calls, personal deliveries, consultations, recommendations, perks and other value-add products/services are all part of the customer service package from external vendors.”
- People:
- Keith St. Clair
- Wes Morgan
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
