Insourcing Brings In More Business

"It keeps our skills honed, more well-rounded and more diversified," notes Walker. "Our operators are challenged day in and day out. The work is not monotonous, so they don't get sloppy. They don't make as many mistakes, and waste stays down."

A Balanced Budget

For Maxine Glass, manager of Print Services at Regence BlueShield, in Tacoma, Wash., the decision to open her in-plant up to outside work was guided by the need to reach a zero cost basis, she says.