Insource Your Way To Success

"The business has grown, too, because we've begun taking on private clients, and as always we're very careful about stepping on toes," he says of the facility. "But word has just gotten around, and there are some things like inserting and high-speed copying that nobody else does."

The revenue that Nelson's in-plant at Otter Tail generates from insourcing is treated as a credit toward the in-plant's budget.