Insource Your Way To Success

"We've always done a bit of insourcing, but a year ago the time had come to make it part of the business plan," he says. Bartholow says the shop found it important not to overlook outside business as a viable revenue stream to go after actively.

"We're seeing a slow but steady decrease in the need for offset, so we're bringing in the insourcing to combat that," he says. "And it's just about getting on the phone and selling the services."