Inside The Firm

Imaging Opportunities

Other technologies have also had a strong impact on her in-plant.

"Today, many of the documents are sent via the Internet—e-mail," she says. "We're not doing the multiple copies we used to. The volume is down."

But rather then let that defeat her, she initiated a new service: CD creation. In the past, all documents from a deal were hard bound in a book. In 1999, the in-plant started imaging this information onto CD. Customers are gradually seeing the value in this. In 2000, the in-plant had 153 requests, which equalled 48,174 scans and 302 CDs; in 2001, the in-plant got 321 requests, requiring 186,977 scans and yielding 1,544 CDs. This keeps the in-plant's Rimage Protege II CD burner busy. The shop also scanns documents to PDF.