Jean-Luc Devis: A Career of Customer Service

“It was something that seemed to be lacking in the in-plant industry,” he explains. “We never treated them as customers [because] they were part of the same company. I just felt [it] was really important to treat others how you wanted to be treated.”

Westward Bound

In 2002, ready for a new challenge, Devis moved across the country to become director of Printing & Mailing Services at Oregon State University. Here he made his mark by reducing overhead costs and bringing in new business. He helped initiate a campus-wide cost-per-copy program, a Web submission system and an electronic procurement system, while focusing on customer service.