Jean-Luc Devis: A Career of Customer Service

Devis quickly developed a strategic plan to renegotiate leases, improve the customer experience and bring in new business. Despite a continuing drop in printing, he still managed to close the budget gap in the recent fiscal year.

One big success story was bringing the printing of drivers license renewal forms back in-house, which saved $360,000 a year. They are now printed on FSC-certified paper produced at Grays Harbor Mill. This had the added advantage of creating jobs in this local mill town.