Innovation And Success

All these cost savings have had a positive effect not only on the bottom line of the university, but also on a group of people very important to Loyd—his customers. To keep his clients up to date with what is going on at the in-plant, and to get feedback from them, Loyd formed a customer advisory panel. Consisting of the shop's 10 largest customers, the panel is invited to meet with the LSU Graphic Services management staff on a quarterly basis.