Stopping the Whispers
In hushed voices, people spread tales about your in-plant’s “high” costs. You must educate upper management on the value you provide—before the whispers reach them.
Xerox has long provided tools that help in-plants to establish their strategic significance through a "bottom-up" approach (see sidebar). Although these tools have been successful, they are not enough. Top-down tactics are also needed to make sure an enterprise's senior level managers clearly understand the in-plant's strategic importance before they ponder the value of the "Copying/Printing Department" line item.
- Companies:
- Xerox Corp.
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