Indispensably Yours

Know your goals. Customer success should be at the top of the list. This should be the very foundation of your goal structure. When requests come in, you need to be totally on the client's side. Make their life simple. Be convenient. Look to give them what they need and more. Make suggestions that help lower the cost, improve the quality or deliver the request quicker. If you make your clients wildly successful, they will help fulfill your next goal.