Two In-plants Win NAPL Management Plus Awards
Friesen points to one of his operation’s most impressive accomplishments: nearly 10 straight years of printing and mailing customer bills the same day as the print files were received.
“This is a remarkable streak considering the challenges of equipment failures, bad weather, short staffing, etc.,” Friesen notes. “The team has avoided complacency and buys into the continuous improvement philosophy—and it shows.” He also notes that PAMS has received both SFI chain-of-custody certification and USPS Mail Preparation Total Quality Management (MPTQM) certification, and has implemented a peer-to-peer recognition program, which has improved morale, motivation and teamwork.
- Places:
- Washington State
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
