In-Plants Online

Goss says his in-plant now receives about 1,000 jobs per year via the Internet, accounting for about 10 percent of the shop's work. The majority of that work, he says, consists of business cards, envelopes and stationery.

Taking that percentage a step higher is the University of California, Santa Cruz, which, according to Paul Molfino, director of imaging, printing, mail and temporary support services, had originally set a goal of receiving 15 percent of all printed work through its Web site. Today, that total has risen closer to 25 percent, which Molfino attributes to the success of classes held to instruct customers on using the site, plus good word-of-mouth around campus.